Dainty Kane | Delivery Info
How much is delivery?
- FREE UK Delivery Orders £40 or over *Excludes Guernsey, Isle Of Man, Jersey
- Delivery for UK Orders under £40 is £3.99
- Delivery to UK Islands; Guernsey, Isle Of Man, Jersey is £6.00
How long does dispatch take?
- All orders are dispatched within 1-2 working days
How long does delivery take?
- UK Delivery will take 3-5 working days to arrive
- Orders to the Isle of Man, Jersey, Guernsey, Shetland Islands, Orkney Islands, Scilly Island Scottish Highlands may will take 7-10 working days to arrive
What delivery service do you use?
- All orders are sent via Royal Mail Second class recorded delivery and will require a signature.
- Larger orders of 3+ candles may be sent via Parcel Force
- Orders to the Isle of Man, Jersey, Guernsey, Shetland Islands, Orkney Islands, Scilly Isles, Scottish Highlands and the Republic of Ireland may are shipped by the best courier rate available at the time of dispatch
How do I return?
If your item is faulty, damaged or not as expected, write to email@example.com and state your order number, the product which is at fault, and the issue. We may be able to issue a refund/replacement without a return however we may require photos in this instance. If you do need to return the product in this instance, we will also refund the postage charge.
Can i cancel my order?
You have 14 days from the time of ordering to submit a request to return your goods and cancel your order contract, followed by another 14 days to return the item. If the goods are not returned within the 14 day returns period then a refund cannot be processed.